Frequently Asked Questions

We believe desire should feel intentional, protected, and deliciously certain.
So everything is stated clearly — without shame, confusion, or apology.

Read once. Choose knowingly.
Then let ultra femineity do what it does best.

— Sophie & Lilly

✨ Orders & Processing

When is my order processed?
Orders are processed within 24 hrs. after purchase.

Please review your order carefully before completing checkout.

📦 Shipping & Delivery

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
After processing, most U.S. orders arrive within 5–10 business days, depending on location and carrier.

Shipping timelines begin after processing, not at checkout.

Do you offer free shipping?
Yes. Free U.S. shipping is available on orders over $99.

🔎 Order Tracking

How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link.

Tracking information may take up to 24 hours to update after shipment.

If tracking shows “Delivered,” responsibility transfers to the carrier. Please allow a brief window and check with others at your delivery address.

🎀 Discretion & Billing Privacy

Is packaging discreet?
Always.

All orders ship in plain, unbranded packaging with:

• No logos

• No product names

• No suggestive language

What appears on my billing statement?
Your statement will display a neutral charge descriptor, not product details.

Only you will know what you ordered.

💕 Sizing & Fit (Read Carefully)

What sizes do you offer?
We offer sizes Small through XXXL.

What sizing system do you use?
All sizing is based on U.S. men’s sizing for reference.

This reference system is used intentionally to provide consistency and clarity.

Who is your lingerie designed for?
Our lingerie is for any adult who desires ultra-feminine, frilly satin sensations.

There is no gender requirement.
There is no identity gate.
Desire is enough.

What if I’m unsure about sizing?
Because all items are final sale, we strongly recommend measuring carefully and ordering with intention.

🔒 Final Sale Policy (No Returns, No Exchanges)

Do you accept returns or exchanges?
No.

All items sold by Androgynous Angels are final sale.
We do not accept returns, exchanges, or refunds for any reason, including:

• Sizing or fit preference

• Change of mind

• Ordering error

• Wearability expectations

This policy exists due to the intimate nature of our products.

Can I cancel my order after purchase?
No.

Once an order is placed, it cannot be canceled or modified.

Please review all details carefully before checkout.

⚠️ Damaged or Incorrect Orders

What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect due to an error on our part, you must contact us within 48 hours of delivery.

Please include:

• Your order number

• A clear description of the issue

• Clear photos, if applicable

If verified, we will correct the issue at our discretion by replacement or refund of the affected item only.

No other remedies are available.

💌 Angels’ Society (Membership)

What is Angels’ Society?
Angels’ Society is our private, members-only inner circle — created for those who crave more than product alone.

What does membership include?
Membership may include:

• Exclusive photo sets

• Visual stories

• Written content

• Members-only releases

Content is released periodically.

Content is erotic, teasing, and indulgently feminine, while remaining elegant, artful, and platform-safe.

How do I access membership content?
After joining, you’ll log into your account to access the members-only area.

Are memberships refundable?
No.

Membership fees are non-refundable once access to members-only content is granted.

You may cancel future billing at any time through your account dashboard. Access continues through the current billing period.

🔐 Privacy & Data Use

Do you sell my personal information?
Never.

Your information is used only to:

• Process orders

• Deliver services you choose

• Maintain store functionality

Is my data secure?
Yes. Industry-standard security practices are used at all times.

🕯️ Age Requirement

Is this site for adults only?
Yes.

By using this site, you confirm that you are 18 years of age or older.

Androgynous Angels is intended exclusively for consenting adults.

💬 Contact & Support

How can I contact you?
Please use the Contact page for all inquiries.

When will I hear back?
We typically respond within 1–2 business days.

Messages are read and answered personally.

A final word

We don’t sell hesitation.
We don’t invite impulse.

We offer Luxurious Ultra Femineity — and the confidence to choose it fully.

— Sophie & Lilly 💕